Get help Make a referral Make a referral Make a referral In most cases, families can self-refer to Signpost by simply dropping in to our office, calling our helpline, or emailing us. Professionals can contact us, with the family's permission, using the same methods. If you prefer, you can complete our online referral form. We aim to respond to online referrals within a week (often sooner). Details shared with us will be held securely and confidentially, and will not be shared with anyone else without permission.